Principal Customer Advocate Manager

📋 Description

• Build and nurture relationships with customer stakeholders at all levels.
• Partner with customers, internal teams, and SIs to deliver applications.
• Educate customers about Unqork features and capabilities.
• Ensure customer needs are met at highest quality across delivery models.
• Develop a customer advocacy strategy aligned with success, retention, and expansion.
• Provide post-go-live support including check-ins, QBRs, and CSPs to drive adoption.

🎯 Requirements

• 5+ years in a customer-facing role within SaaS; growth-stage/startup preferred.
• Proven expertise in client relationship management, technical delivery, and product management.
• Track record of building C-level relationships is a plus.
• Technical aptitude to master the Unqork platform; LCNC experience a plus.
• Strategic thinker with a solution-oriented approach; cross-functional collaboration.
• Exceptional communication and presentation skills; strong organizational and multitasking abilities.

🎁 Benefits

• Work from home with a remote-first community
• Unlimited PTO
• Student loan payback program
• 100% employer-covered medical, dental, and vision options for you and dependents
• Flexible Spending Account (FSA)
• Monthly stipend toward your WFH setup, vacation, development and more