Principal Customer Success Engineer

📋 Description

• Conduct workflow audits, discovery sessions, and stakeholder workshops.
• Promote AI best practices and value-focused customer use cases.
• Advise on ITSM, ESM, ITAM, and ITOM to align platform with outcomes.
• Build scalable enablement assets and run repeatable programs.
• Drive expansion with adoption insights and growth opportunities.
• Protect revenue through proactive engagement and risk management.

🎯 Requirements

• 5+ years in Customer Success, Solutions Eng, or related roles.
• Experience running workshops, enablement sessions, and exec engagements.
• Cross-functional collaboration with Product, Eng, Support, Sales, and CS.
• ITIL principles and service management; ITIL certification preferred.
• Strong knowledge of ESM, workflow automation, and digital workplace.
• Experience with enterprise SaaS platforms for service management and automation.

🎁 Benefits

• Dental, medical, vision, disability, and life insurance.
• ESPP, flexible PTO, commuter benefits, and wellness programs.
• Adoption and parental leave benefits.
• Commitment to equal opportunity and diversity.