Principal Customer Success Executive

📋 Description

• Lead high-complexity transformations in our largest and most strategic customers, ensuring all
• Proactively identify professional services pipeline opportunities through product capabilities road
• Partner with Impact team members (e.g., Customer Success Managers) leveraging the joint visibility
• Work with senior executives to shape and influence customer organizational strategy by identifying
• Drive operational consistency and excellence by standardizing delivery methodologies and ensuring
• Establish relationships with ServiceNow leaders, advocating for product evolution based on customer

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Significant experience collaborating with senior IT and business leaders, with a track record of
• PMP preferred; project management experience required.
• Minimum 15+ years in client-facing roles with a focus on account management, consulting, or
• Experience in any of the following critical subject areas, with a demonstrated history delivering
• Experience with project problem diagnosis, solution development, client communications

🎁 Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations