Principal Customer Success Executive - Manufacturing Vertical

📋 Description

• Own account-level commercial performance. Drive GRR, NRR, and renewal outcomes for your assigned
• Engage at the executive level as a strategic advisor. Build and maintain trusted relationships with
• Translate customer strategy into a ServiceNow roadmap. Map enterprise priorities to a phased
• Run complex transformations in our largest accounts. Own governance, delivery excellence, and
• Tell the story through data. Deliver compelling executive presentations that articulate the value
• Drive AI consumption and platform adoption. Own AI consumption as a strategic KPI within your

🎯 Requirements

• AI driven. Experience leveraging or critically evaluating how to integrate AI into work processes
• Educational background. BA/BS or equivalent required; MBA or advanced degree preferred.
• Experience. 10–15 years of experience in management consulting, enterprise SaaS, senior customer
• Strategic account ownership. Demonstrated experience operating as the primary post-sales customer
• Transformational leadership expertise. Demonstrated success in running large-scale, strategic
• Business acumen. Exceptional commercial instincts with a deep understanding of portfolio economics.

🎁 Benefits

• Equal Opportunity Employer
• Accommodations for qualified candidates
• Flexible or Remote work persona