Principal Customer Success Executive, U.S. Federal

📋 Description

• Lead high-complexity transformations in our largest and most strategic customers, ensuring all
• Proactively identify professional services pipeline opportunities through product capabilities road
• Partner with Impact team members (e.g., Customer Success Managers or other Customer Success
• Work with senior executives to shape and influence customer organizational strategy by identifying
• Drive operational consistency and excellence by standardizing delivery methodologies and ensuring
• Establish relationships with ServiceNow leaders, advocating for product evolution based on customer

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Significant experience collaborating with senior IT and business leaders, with a track record of
• PMP preferred; project management experience required.
• Minimum 15+ years in client-facing roles with a focus on account management, consulting, or
• Experience supporting or working with U.S. Federal customers preferred
• Experience in any of the following critical subject areas, with a demonstrated history delivering

🎁 Benefits

• Base pay of $180,200 - $281,600, plus equity (when applicable), variable/incentive compensation and
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP