Principal Customer Success Manager

📋 Description

• Own the end-to-end customer relationship for a portfolio of highly complex and strategic enterprise
• Build and deepen relationships with senior executives and key stakeholders, establishing trusted
• Lead discovery, change management, strategic alignment sessions, and executive business reviews
• Develop and execute long-term customer growth plans based on business objectives, industry trends
• Act as the voice of the customer internally, coordinating cross-functional resources to resolve
• Understand customer pain points, strategic initiatives, and business goals, then identify solutions

🎯 Requirements

• 5+ years of experience in senior Customer Success, enterprise SaaS deployment, program management
• Experience working with enterprise customers in payments, fraud prevention, e-commerce, or related
• Proven ability to build trusted relationships with senior executives and successfully navigate
• Strong executive presence, communication skills, and confidence when engaging with C-level leaders
• Demonstrated ability to align multiple stakeholders, facilitate consensus, resolve conflicts, and
• Strong commercial and sales acumen, with an understanding of customer retention, value realization

🎁 Benefits

• Competitive base salary ranging from $160,000 to $180,000 USD annually, depending on geographic pay
• On-target commission opportunity of $53,333 to $60,000 annually, with potential commission
• Eligibility for a stock option grant of 4,500 stock options, subject to applicable compensation
• Unlimited/discretionary paid time off.
• 401(k) matching program.
• Paid parental leave of up to 12 weeks.