Principal Customer Success Manager

📋 Description

• Drive retention, expansion, and advocacy across strategic accounts.
• Lead executive-level client partnerships and mitigate strategic risks.
• Quantify ROI and communicate value across the customer lifecycle.
• Act as trusted advisor on advanced use cases and CS best practices.
• Cultivate executive-level relationships and align to senior priorities.
• Collaborate cross-functionally to identify opportunities and risks.

🎯 Requirements

• Over 10 years in Customer Success with strategic account management.
• 3+ years managing >$1M ARR accounts.
• Expert CS practices, mentoring, and coaching skills.
• Experience with complex, enterprise products and executive storytelling.
• Clear track record with C-level engagement and ROI at scale.

🎁 Benefits

• Base salary $150,000 - $175,000 USD
• Annual bonus eligibility and equity program
• Fully covered medical premiums, remote work options, 401(k)
• $10,000 lifetime fertility stipend and global coworking access
• Recharge Holidays and growth opportunities