Principal Customer Success Manager

📋 Description

• Own a portfolio of strategic accounts focusing on retention and growth.
• Build ARR retention plans and early renewal risk detection.
• Run at-risk playbooks for churn indicators.
• Partner with architects to refine deployment plans across legacy to containerized platform.
• Roadmap data security across on-prem, hybrid, multi-cloud and AI workloads.
• Act as client advocate for AI governance and post-quantum readiness.

🎯 Requirements

• 10+ yrs IT in CS/analytics/enterprise software; 5+ yrs as consultant/architect/TAM.
• Hands-on with RDBMS (DB2/Oracle/MS-SQL/PostgreSQL) and data platforms; strong SQL.
• Linux/Unix and Windows; CLI comfortable.
• Cloud (AWS/Azure/GCP) and containerization (Docker/Kubernetes/CI/CD).
• Proven track record with large enterprise renewals and expansions; executive engagement.
• Excellent communication; able to translate tech to business outcomes; travel 30-40%.

🎁 Benefits

• Competitive salary and comprehensive benefits.
• Generous vacation and holiday time off.
• Ongoing learning & development.