Principal Customer Success Manager

📋 Description

• Manage a portfolio of strategic enterprise accounts and build trusted executive relationships.
• Drive customer adoption, value realization, renewals, and expansion opportunities.
• Develop strategic account and success plans aligned to customer business objectives.
• Lead executive business reviews and serve as the primary customer advocate.
• Advise customers on application security, DevSecOps, and Secure SDLC best practices.
• Partner with internal teams to resolve complex issues and improve the customer experience.

🎯 Requirements

• 10+ years in Customer Success, Technical Account Management, Consulting, or Enterprise AM.
• Proven success managing large enterprise or Fortune 1000 customer relationships.
• Experience partnering with executive stakeholders, including CIOs, CISOs, and engineering leaders.
• Demonstrated ability to drive retention, adoption, renewals, and account growth.
• Knowledge of SaaS, cybersecurity, Application Security, DevSecOps, or Secure SDLC.
• Strong executive communication, strategic planning, and cross-functional leadership.

🎁 Benefits

• Comprehensive medical, dental, and vision coverage.
• Wellness benefits to support your health.
• Take What You Need time off policy.
• Extensive development and training to grow your career.
• Generous 401(k) match for your future.
• Amazing professional community.