Principal Customer Success Manager, Financial Services

📋 Description

• Partner with Account Executives to ensure commercial alignment and drive client renewals, retention
• Be your customers' main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic
• Drive customer advocacy by building strong customer relationships and creating mutual value for
• Be a strategic thought leader for your customers, analyzing use-cases and recommending
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to

🎯 Requirements

• Significant project management experience and/or formal certifications (PMP, Agile, etc.)
• Exemplary written and verbal communication skills with follow-up skills
• Known for being a team player
• High level of intellectual curiosity
• Strong technical domain knowledge of two or more: SaaS, Mobile, APIs, Marketing Automation, Direct
• 6+ years experience managing complex international enterprise accounts (Fortune 100, FTSE, DAX

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services including fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly