Principal Customer Success Manager, Strategic

📋 Description

• Develop and maintain strategic account plans and QBRs.
• Forecast risk and maintain renewal/growth with the AE team.
• Drive product adoption by aligning with customer goals and feedback.
• Manage risk and resolve issues promptly to minimize churn.
• Partner with global enterprise customers to embed 6Sense in daily workflows.
• Lead onboarding, rollout, and training with CSM and PMs.

🎯 Requirements

• Bachelor's degree or foreign equivalent in Marketing or related field.
• 5+ years in Customer Success/Account Management.
• Experience with high-touch strategic/enterprise CS.
• Experience with global enterprise multi-stakeholder accounts.
• Advising on SaaS adoption to drive ROI; renewals/upsell.
• Marketing tech stack: Marketing Automation, digital marketing tech, data providers.

🎁 Benefits

• Health coverage
• Paid parental leave
• Generous PTO/holidays
• Quarterly self-care days off
• Stock options
• LinkedIn Learning access and wellness programs