Principal Customer Success Manager - Strategic

📋 Description

• Execute strategic account plans and QBRs to drive ROI.
• Forecast risk and maintain renewal rate with the AE team.
• Collaborate with customers and teams on product performance and feedback.
• Manage risk and resolve issues quickly to minimize churn.
• Drive adoption with global enterprise customers; expand use cases; travel 30%.
• Become expert on the 6Sense predictive engine; map use cases to business goals.

🎯 Requirements

• Bachelor's degree in Global Marketing or related field; 5+ yrs CSM/AM exp.
• Experience with high-touch strategic/enterprise CS for global customers.
• Advise CXOs on SaaS adoption to drive ROI.
• Lead renewals and upsell opportunities; coordinate with marketing and analytics teams.
• Lead end-to-end projects; leverage internal resources; knowledge of marketing tech stack.
• 30% travel to client sites; telecommute within the U.S.

🎁 Benefits

• Base salary range: $126,393.75 - $185,377.50 USD.
• Bonus/commission plan and stock options (if approved).
• Health, life, and disability insurance; 401K matching.
• Paid holidays, PTO, self-care days; wellness programs.
• LinkedIn Learning access; growth and development opportunities.
• Growth-minded culture with wellbeing programs.