Principal Customer Success Portfolio Manager

📋 Description

• Develop well-structured and measurable service offerings aligned with the customer lifecycle and
• Audit and evaluate existing portfolio items for relevance, accuracy, and customer satisfaction
• Collaborate with cross-department stakeholders to align portfolio goals and streamline processes
• Create metrics, KPIs, and governance processes to assess portfolio effectiveness and improve
• Stay updated on industry trends and recommend improvements that enhance the portfolio's strategic

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or
• Bachelor’s degree in Business, Management, or a related field
• 8+ years of experience in portfolio management, program management, or customer success roles
• Expertise in auditing and optimizing service documentation to meet business standards
• Strong cross-functional collaboration and communication skills
• Proven ability to analyze data and create actionable performance metrics

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!