Principal, Global PX Operations Lead

📋 Description

• Own the end-to-end rebuild of the ServiceNow HR Service Delivery platform, including catalog
• Design and operationalize a global Tier 0 through Tier 3 service model, establishing self-service
• Lead the design, implementation, and measurement of AI-powered and automated workflows across
• Apply systems thinking and process optimization to eliminate operational waste, reduce cycle times
• Define and manage the PX Operations reporting framework, including performance metrics, executive
• Drive global process harmonization across regional teams and establish governance for AI and

🎯 Requirements

• 8-10+ years of experience in HR/People Operations, shared services, HR technology, transformation
• Deep hands-on expertise with ServiceNow, preferably HR Service Delivery, including experience
• Strong Workday proficiency and experience integrating HRIS platforms with case-management or
• Proven experience designing and operating Tier 0 through Tier 3 service models, with measurable
• Demonstrated experience delivering AI and automation initiatives with quantifiable outcomes such as
• Advanced data analysis capabilities, with the ability to develop executive-ready dashboards and

🎁 Benefits

• Base salary range of $126,500-$276,700, depending on qualifications, experience, and location.
• Total Direct Compensation philosophy incorporating base salary, bonus, and equity value.
• Fully remote work arrangement in the United States.
• Location-based compensation structure, with compensation ranges potentially varying by location.
• Benefits and programs designed to support physical, mental, emotional, and financial well-being.
• Programs supporting work-life balance and meaningful community engagement.