Principal Inbound Product Manager, CRM Voice AI

📋 Description

• Run one pod directly and float across one to two others, providing product direction and unblocking
• Own the relationship with the customer's leadership team, setting timelines and expectations, then
• Own agent design, build and evaluation with FDEs for your pods.
• Own STT and TTS model evaluation and experimentation for CRM Voice AI, running structured
• Collaborate closely with the platform voice team on model decisions and drive experimentation
• Identify which capabilities and conversation designs can be prioritized and productized for

🎯 Requirements

• 8+ years of product management experience, with recent work in voice AI, conversational AI, or
• Hands-on experience building and evaluating AI agents - conversation design, prompt engineering
• Working knowledge of speech models - ASR architectures, TTS synthesis approaches, and tradeoffs
• Comfort with experimentation and evaluation methodology - design a test, instrument it, and turn
• Experience with telephony integration: SIP, call transfers, IVR systems, or CCaaS platforms.
• Experience working directly with enterprise customers on technical products.

🎁 Benefits

• Base pay of $166,500 - $291,400
• Equity (when applicable)
• Variable/incentive compensation
• Health plans including flexible spending accounts
• 401(k) Plan with company match
• ESPP