Principal Lead, Support

📋 Description

• Manage contract and support operations: Oversee the operational lifecycle of customer and support
• Translate commitments into actionable processes: Convert contractual and commercial obligations
• Strengthen governance and risk management: Identify gaps in customer commitments and operational
• Drive process improvement: Evaluate end-to-end workflows to eliminate unnecessary complexity
• Develop operational frameworks: Create and maintain standard operating procedures, process
• Coordinate cross-functional initiatives: Work closely with Support, IT, platform, data, Legal

🎯 Requirements

• Relevant professional experience: Demonstrated experience in contract management, support
• Contract and service commitment management: Ability to translate customer, commercial, contractual
• Process design and optimization: Proven ability to map, document, analyze, and improve
• Technology and requirements gathering: Experience collaborating with technology, IT, or platform
• Automation, AI, and analytics: Practical understanding of how automation, AI, or analytics can
• Stakeholder and change management: Strong communication, facilitation, collaboration, and

🎁 Benefits

• Remote work: Opportunity to work remotely from India.
• Full-time opportunity: A full-time position focused on operational excellence, process
• Cross-functional exposure: Collaborate with diverse teams across Support, IT, Legal, Sales
• Technology-driven impact: Contribute to practical applications of AI, automation, analytics, and
• Professional development: Build expertise in contract operations, governance, business
• Meaningful ownership: Influence operational standards, improve customer commitment management, and