Principal National Support Engineer II

📋 Description

• Lead end-to-end resolution of major incidents and highly complex customer escalations, taking
• Serve as a senior Subject Matter Expert across multiple medical imaging and healthcare IT product
• Review, triage, and escalate complex domestic and international support issues to development
• Work directly with Technical Assistance Center teams, customers, and international partners as
• Provide 24/7 after-hours and on-call technical support for down-site situations, including urgent
• Maintain expert knowledge of medical imaging products, healthcare IT technologies, system

🎯 Requirements

• Bachelor’s degree with approximately 8 years of relevant industry experience, a master’s degree
• At least 10 years of progressive experience as a Technical, Systems, Software, or Quality Assurance
• Advanced technical expertise in healthcare IT and imaging products, with the ability to master
• Strong troubleshooting, systems analysis, escalation management, and problem-solving capabilities
• Experience working with enterprise medical imaging technologies such as PACS, VNA, storage systems
• Relevant industry certifications are strongly valued, including security certifications such as

🎁 Benefits

• Salary: $110,366–$130,909 annually, with actual compensation determined by qualifications, skills
• Healthcare: Medical, dental, and vision coverage.
• Insurance: Life insurance and related protection benefits.
• Retirement: 401(k) plan.
• Time Off: Paid time off.
• Remote Work: Remote position with the equipment and support needed to perform the role effectively.