Principal Product Manager, Guest Retention

📋 Description

• Develop lifecycle marketing and loyalty roadmap.
• Increase guest retention and order frequency with automated campaigns.
• Lead loyalty program evolution for independent restaurants at scale.
• Apply AI to personalize marketing at scale for millions of guests.
• Drive ROI via incrementality testing and attribution.
• Collaborate with design, Eng, Data, and GTM teams to deliver value.

🎯 Requirements

• 8+ years of product management experience.
• Proven ability to ship software that impacts customers.
• Excellent product sense with strong opinions.
• Deep customer empathy and user research skills.
• Strong data fluency: quantify and qualify insights.
• Comfort with ambiguity and clear communication on tradeoffs.

🎁 Benefits

• Remote-first with a global team.
• Unlimited PTO.
• Comprehensive health coverage.
• Generous pre-IPO equity.
• Flexible work arrangements.
• In-person collaboration at select offices.