Principal Product Manager (Omnichannel CX)

📋 Description

• Own product strategy, roadmap, and outcomes for mid-market CX solutions.
• Engage customers and stakeholders to identify market needs.
• Define investments across omnichannel, workflows, analytics.
• Partner with Engineering, Design, Data Science, and GTM to ship products.
• Lead product discovery to validate opportunities and gather feedback.

🎯 Requirements

• 6+ years SaaS Product Management experience.
• Experience serving mid-market/BPO CX workflows.
• Translate customer needs into strategy and measurable outcomes.
• Lead cross-functional teams across Product, Eng, Design, and GTM.
• Strong analytical skills; data-driven with KPI focus.
• Familiarity with omnichannel engagement platforms and AI-enabled tools.

🎁 Benefits

• Competitive pay and equity options
• Comprehensive health, dental, vision, telemedicine
• 401(k) with company match
• Flexible time off, PTO, paid parental leave
• Growth and ongoing learning opportunities