Principal Product Manager, Omnichannel CX

📋 Description

• Own the product strategy, roadmap, and business outcomes for Nextiva's mid-market customer
• Develop a deep understanding of customer needs through direct engagement with customers, prospects
• Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces
• Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept
• Lead product discovery efforts to validate opportunities, gather feedback, and ensure solutions
• Drive product launches and adoption strategies that support Nextiva's growth in the mid-market

🎯 Requirements

• 6+ years of SaaS Product Management experience, including ownership of customer-facing products
• Experience serving mid-market, enterprise, or BPO customer segments with a strong understanding of
• Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable
• Strong customer-facing skills with experience conducting customer discovery, validating
• Experience leading cross-functional teams and driving alignment across Product, Engineering
• Strong analytical and problem-solving skills with experience using data to prioritize investments

🎁 Benefits

• Supplemental health plan available with coverage for prescriptions, paramedical expenses, dental
• Company paid life and disability coverage
• Flexible Time Off (FTO) for salaried employees, paid holidays
• RRSP employee long-term savings plan with company match
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement