Principal Product Success Architect

📋 Description

• Operate independently as the lead AI strategist on customer engagements, driving business alignment
• Develop AI roadmaps that move customers from first activation to scaled adoption across Now Assist
• Lead AI value discovery and realization conversations, translating usage and adoption data into
• Build AI business cases and adoption roadmaps with the account team, monitor consumption, and
• Advise customers on the Assist consumption model, including how agentic and headless activity
• Provide AI governance advisory (responsible AI policy frameworks, data classification guidance

🎯 Requirements

• 5+ years as a consultant or advisor in software or technology industries
• 5+ years of experience on the ServiceNow platform, with working knowledge of ServiceNow's AI
• 3+ years of hands-on experience with multiple AI tools and large language models, including
• Demonstrated ability to lead executive-level conversations and build business cases, roadmaps, and
• Experience advising on AI governance, change management, or adoption in complex enterprises
• Strong written and verbal communication, with the ability to translate technical usage data into