Principal Product Success Manager

📋 Description

• Be the focal point of contact/coordination for customer programs and events with Product Excellence
• Develop a deep understanding of customer use cases, process improvement goals, operational
• Establish a trusted / strategic advisor relationship with each assigned customer and drive
• Develop strong relationships with all key decision makers and influencers across your customers
• Build a strong base of referenceable customers and contacts within your assigned portfolio
• Collaborate effectively with the Sales organization and help provide reference to new opportunities

🎯 Requirements

• 5+ years of experience in architecting and delivering complex solutions on the ServiceNow Platform
• 3+ years of experience supporting Process Mining, process optimisation, value realisation
• 3+ years of experience in two or more ServiceNow core platform capabilities such as Automated Test
• 2+ years of experience in two or more adjacent AI Core Platform capabilities or interfaces such as
• 1+ year of experience with ServiceNow Performance Analytics or Platform Analytics configuration
• Experience translating Process Mining insights into adoption plays, measurable process improvement

🎁 Benefits

• Equity (when applicable)
• Variable/incentive compensation and benefits
• Health plans including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations