ServiceNow

10,001+ employees
1247 jobs posted

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Principal Product Success Manager - Facilities Management

Customer Support

Added

1 hour ago

Location

🇪🇨 Santa Clara

Type

Full time

Salary

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Related skills

machine learning ai facilities management agentic ai servicenow platform

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📋 Description

Lead innovation and new product adoption
Architect solutions on products
Drive strategic adoption
Manage escalations and at-risk accounts
Serve as trusted technical advisor
Analyze customer use cases and scope solutions

🎯 Requirements

Facilities Management and Employee Workflows domain expertise mandatory
7+ years of work experience with ServiceNow platform
Customer-facing solution delivery experience
Agentic AI and applied ML
Customer engagement and communication
Shaping strategic programs

🎁 Benefits

Health plans including flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs

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