Principal Program Manager - Operations Management - London (hybrid) or UK remote

📋 Description

• Lead critical escalations and high-impact incidents, coordinating cross-functional stakeholders
• Drive executive action management and organizational accountability, translating leadership
• Conduct root-cause investigations and corrective action programs, identifying systemic issues and
• Lead special situations and complex cross-functional initiatives, bringing structure, alignment
• Establish operational visibility and performance management, including defect tracking, failure
• Build and scale operating mechanisms, including governance routines, business reviews, executive

🎯 Requirements

• Extensive experience in program management, business operations, payments, fintech, financial
• Deep understanding of the payments ecosystem, including customer-impacting operations, money
• Proven ability to influence senior leaders and drive alignment across Product, Engineering
• Demonstrated success leading high-profile escalations, incident management, and cross-functional
• Experience designing and implementing operating models, governance frameworks, escalation
• Exceptional communication, organizational, and stakeholder management skills, with the ability to

🎁 Benefits

• Market competitive salary and the opportunity to earn a bonus.
• Great career growth and development opportunities in a global organization.
• A flexible approach to work (hybrid or remote).
• Generous employee benefits, including private healthcare, and a catalogue of flexible benefits to
• Paid holidays, time-off, and leave policies.
• 3 additional 'wellness days' off per year.