Principal Sales Operations Manager

📋 Description

• Define and drive the multi-year strategy for Customer Success, aligned to net revenue retention
• Partner with CS leadership on org design, segmentation, and coverage models (scaled, digital-led
• Own executive and board-level reporting on CS performance — translating operational data into a
• Identify and prioritize the initiatives with the highest impact on retention and expansion, using
• Represent the voice of the customer to Product and GTM leadership, shaping roadmap and go-to-market
• Partner with Finance on the annual operating plan for CS — headcount, budget, and productivity

🎯 Requirements

• 6–8+ years in Customer Success Operations, Revenue Operations, or Strategy & Ops, with at least
• Track record building or scaling CS operations in an enterprise SaaS or subscription business.
• Deep, hands-on experience with CS/CRM platforms (Gainsight, Salesforce, or similar) and BI tooling
• Experience evaluating or deploying AI-powered tools for customer success or revenue operations
• Experience partnering with C-suite/board-level stakeholders on strategy and reporting.
• Experience leading cross-functional initiatives across Sales, Product, Support, and Finance in a

🎁 Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*