Principal Solution Architect - AWS

📋 Description

• Lead pre-sales and post-sales customer engagements for SandcastleCX.
• Gather business and technical requirements for end-to-end AWS Connect solutions.
• Build and demonstrate Proof of Concepts (POCs) and customer use cases.
• Design technical architecture and integration strategies.
• Conduct customer enablement sessions, workshops, and platform demonstrations.
• Identify cross-sell and up-sell opportunities.

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• 10+ years in technical pre-sales, solution engineering, or contact center consulting.
• 5+ years hands-on experience with Amazon Connect and AWS services.
• AWS Professional Certifications preferred (Solutions Architect, Developer, or Specialty).
• Experience designing enterprise contact center solutions.
• Ability to travel up to 30% for customer and partner engagements.

🎁 Benefits

• Great Place To Work 2024-2025 certification.
• Equal opportunity employer with inclusive, diverse teams.
• Global, collaborative teams across locations.