Principal Solutions Engineer, West

📋 Description

• Act as a consultative partner to customers—uncovering business objectives, technical environments
• Act as a consultative advisor to prospective customers, uncovering operational workflows and
• Lead technical discovery sessions to understand contact center infrastructure, telephony/IVR
• Qualify and translate customer requirements into robust, scalable Cresta configurations.
• Design and deliver tailored product demonstrations showcasing AI-powered solutions.
• Own technical design/delivery of POV engagements, including integrations, workflows, virtual agent

🎯 Requirements

• 7+ years in customer-facing roles; 1–3 years pre-sales/solutions engineering/consulting.
• Deep knowledge of contact center solutions: telephony (SIP, SBCs, ACDs, IVRs), CCaaS (Genesys
• Strong understanding of AI/ML technologies, especially LLMs and SLMs.
• Experience with real-time systems, CRM tools (Salesforce), analytics platforms, SaaS architecture.
• Ability to design and communicate complex solutions clearly.
• Consultative mindset with track record of leading strategic conversations.

🎁 Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• Paid parental leave
• Retirement savings plan
• Remote work setup budget
• Monthly wellness and communication stipend