Ontic

51-200 employees
7 jobs posted

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Principal Success Manager - Strategic Accounts

Customer Support

Added

12 days ago

Location

🌍 North America

Type

Full time

Salary

Upgrade to Premium to se...

Related skills

salesforce saas jira gainsight churnzero

📋 Description

Own strategic relationship with a portfolio of Fortune 500 clients
Be the post-sale main contact, aligning with client objectives
Act as strategic advisor guiding platform optimization and maturity
Drive platform adoption and measurable business value
Identify opportunities to solve additional pain points and scale programs
Build success plans, map value drivers, track ROI for renewals/growth

🎯 Requirements

10+ years in CS/Strategic Accounts for Fortune 500/global clients
Proven track record managing complex, high-touch client relationships
Strong executive presence to engage and influence C-suite
Confident leading strategic planning and hands-on execution
Exceptional communication, facilitation, and presentation skills
Experience in SaaS, enterprise B2B or security solutions

🎁 Benefits

Competitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend

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