Principal Support Engineer (L3, Edge Cloud)

📋 Description

• Act as final escalation point for complex cloud infra issues.
• Investigate and resolve advanced incidents across compute, storage, and networking.
• Analyze logs, metrics, and configs to identify root causes.
• Own high-severity incidents and coordinate with Eng, DevOps, SRE, and Ops.
• Contribute to RCA and preventive action plans.
• Support deployment, upgrades, and maintenance of production Cloud environments.

🎯 Requirements

• 5+ years of experience in Cloud infrastructure support, system administration, or technical operations.
• Strong cloud tech: Compute (VMs, containers, Kubernetes), Networking (VPCs, DNS, firewalls), Storage, Security (IAM, encryption).
• Hands-on experience with Linux/Unix systems.
• Experience with at least one major cloud platform (AWS, Azure, GCP, OpenStack, VMware Cloud).
• Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, Splunk).
• English level B2 or higher.

🎁 Benefits

• Competitive compensation
• Flexible working hours and remote options depending on role.
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family
• Extra paid vacation and sick leave days
• Language courses to help you connect and grow