Principal Technical Program Manager, Toast IQ

📋 Description

• Design, own, and improve the monthly agent release program across all lines of business. Build this as a durable operating mechanism, not a series of one-off coordination efforts.
• Set platform-readiness bar; manage architecture risks and dependencies.
• Align go-to-market across LOBs; land platform story with PMM/GTM.
• Instrument launch health; report shipped, slips, adoption, blockers.
• Make defensible decisions in ambiguity; escalate with context.
• Establish rhythms and governance for multi-engineering teams.

🎯 Requirements

• 12+ years in technical program management with software teams.
• Own cross-functional programs end-to-end from design through launch.
• Fluency to discuss architecture, dependencies, and risk with engineers.
• Build repeatable operating models, not just run projects.
• Experience aligning cross-org dependencies with non-controlled teams.
• Strong written comms; translate status/risk into exec-ready narratives.

🎁 Benefits

• Hybrid work model supporting in-person collaboration.
• Competitive total rewards: pay, equity, and benefits.
• Accessible hiring with reasonable accommodations.
• Diversity, equity, and inclusion baked into culture.