Principal Technical Success Manager

📋 Description

• Build, configure, and execute services aligned to client objectives to maximize value.
• Leverage customer usage data to deliver actionable insights and recommendations.
• Develop understanding of Qualtrics offerings to guide use cases and drive maturity.
• Establish and maintain multi-level stakeholder relationships for customer health.
• Act as platform expert, translating customer goals into tailored recommendations.
• Travel on-site for in-person customer engagements as needed.

🎯 Requirements

• Bachelor's degree from a competitive university.
• 5+ years in technical, consulting, or client-facing role.
• Ability to manage multiple projects across customers in a fast-paced environment.
• Ability to articulate technical concepts to non-technical audiences.
• Excellent verbal and written communication skills.
• Familiarity with software, front-end development, and navigating APIs.

🎁 Benefits

• Supportive environment with autonomy and collaboration.
• Inclusive, fun work environment with team events and outings.
• Qualtrics Experience Program – eligibility after one year (JPY 185,000).
• 35 paid days off: 20 PTO, 5 personal, 10 sick.
• Standard benefits package with medical, dental, vision; snacks and free lunches.