Principal Value Engineer

📋 Description

• Run value discovery, model ROI/TCO, and pitch business outcomes directly to C-Suite decision-makers
• Run deep discovery sessions with prospects to identify pain points, baseline current-state metrics
• Build custom financial models (ROI, TCO, payback period, risk mitigation) to justify major CX
• Partner with SEs and AEs/AMs to create and deliver high-impact pitch decks and business cases
• Train and enable the broader Sales and SE organizations on Value Engineering assets, discovery
• Capture key customer and industry metrics to build reusable benchmarking data and prove ROI

🎯 Requirements

• 7+ years of relevant experience in Value Engineering, Presales Value Consulting, Management
• Strong Financial Modeling Skills: Must be able to build and defend ROI/TCO models from scratch
• Solid understanding of Enterprise Software; prior experience with CRM, Customer Service, or ITSM
• Executive Presence: Exceptional communication and presentation skills, comfortable in front of
• Cross-Functional Influence: Ability to drive enablement and collaborate across Sales, Solution
• High-energy self-starter, comfortable navigating ambiguity, and able to build processes where

🎁 Benefits

• At Freshworks, we have fostered an environment that enables everyone to find their true potential