Pro Success Team Manager

📋 Description

• Lead and coach 8-10 Success Specialists for retention and growth.
• Drive churn prevention with health signals and recovery tactics.
• Drive product adoption and feedback loops to Product.
• Own renewals and identify upsell opportunities with structure.
• Use data to guide decisions and improve team performance.
• Develop playbooks for onboarding, adoption, renewal, and QBRs.

🎯 Requirements

• 8+ years leading Customer Success or post-sales teams in B2B/SaaS.
• 3+ years leading Sales teams with quotas and KPIs.
• Experience managing large strategic client relationships.
• Strong track record improving retention, revenue, and KPIs.
• Excellent cross-functional communication and influence.
• Ability to lead remotely and build trust with offshore teams.

🎁 Benefits

• Equal opportunity employer committed to diversity.
• Reasonable accommodations for disabilities in hiring.
• Inclusive culture with flexible work environment.