Problem & Change Governance Lead

📋 Description

• Own and improve the Problem Management and Change Enablement practices within IT Application
• Coordinate the change schedule, CAB, and root-cause/corrective-action work.
• Develop change models, produce process metrics, and engage business/technical stakeholders.
• Embed Knowledge-Centered Service (KCS) to capture, reuse, and improve knowledge.
• Keep governance records complete, accurate, and audit-ready.
• Coach teams on Problem Management, Change Enablement, and KCS.

🎯 Requirements

• Four-year degree in information technology, business, or related field, or equivalent experience.
• Experience in IT service management, application support, service operations, or similar technology
• ITIL 4 Foundation certification or higher.
• SIE exam and Series 99 within 120 days of start date.
• Experience with service-management tools, KCS principles, and strong communication/decision-making
• Experience with Jira Service Management, Confluence, workflow automation, or release tools

🎁 Benefits

• Medical, Dental and Vision
• Company 401(k) and ESOP contribution
• Generous sick, vacation, and maternity/parental leave
• Paid holidays
• Professional Development Opportunities
• Tuition Reimbursement ($15,000 lifetime cap)