Process Excellence Analyst

📋 Description

• Continuous Improvement and data-driven identification
• Merchant Interaction analysis to identify friction points
• Proactive auditing across the merchant lifecycle
• Data-driven insights to back process changes
• End-to-End redesign of to-be processes
• Automation and tooling to reduce manual work

🎯 Requirements

• Analytical background turning merchant data into actionable redesigns
• Global mindset managing stakeholders across cultures, time zones, and external BPOs
• Familiarity with Lean, Six Sigma, Agile
• Proactive mindset with data-driven problem solving
• Strong communicator translating complex problems into simple solutions
• Influence without authority and cross-functional collaboration

🎁 Benefits

• Make a visible impact on customers, partners and riders
• Learn fast in an entrepreneurial environment
• Build a career, not just a role, and grow with the business
• Deliver together in an inclusive culture and values-driven teams
• Global collaboration across markets and partners
• Inclusive culture with DEI commitment