Process Improvement Director | Banking and Collections Accounts

📋 Description

• Displays clear expertise in Process Excellence initiatives in the US Banking domain to improve Key
• Displays clear expertise in Transformational initiatives (Banking domain) to change the business.
• Applies Continuous Improvement and Lean/Six Sigma tools to consistently improve performance, reduce
• Interfaces with IT to work on current and future technology requirements.
• Provides leadership in support of the identified and implemented projects, which includes project
• Lead opportunity discovery activities, prepare solutions with the help of architects and project

🎯 Requirements

• Black Belt certified
• Bachelor's degree in computer science/engineering or equivalent
• 10 years of experience in leading complex technology projects, preferably contact center/customer
• 7+ years driving process improvement in US Banking vertical
• 2+ years of experience in technology strategy/digital transformation (banking/financial services)
• Proven track record of delivering process excellence & digital transformation success