Manage client requests and review documentation for program services.
Balance administrative tasks with strong customer service.
Support clients through the application process with empathy and professionalism.

🎯 Requirements

Minimum 3 years in customer service or related fields.
Minimum 2 years researching documentation, policies, or procedures.
3+ years in fast-paced, high-volume environments with deadlines.
Strong verbal/written communication and attention to detail.
Experience handling confidential information and working in program administration or eligibility

🎁 Benefits

Fully remote work opportunity.
Opportunity to contribute to meaningful programs and services.
Exposure to structured operational processes and client service environments.
Opportunity to develop expertise in program administration and case management.
Collaborative environment focused on accuracy and continuous improvement.
Competitive contract opportunity with potential for growth.

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