Understand the client contract in detail to ensure it is correctly fulfilled and issues are avoided.
Identify journeys that will achieve the contract volumes, ensuring that the journeys provide value
Maintain a strategic client success plan, building on their business drivers.
Construct business cases for all journeys to guide objectives and prioritization.
Co-ordinate all activities, enquiries and escalations with the client.
Clearly document and communicate technical configuration requirements.

🎯 Requirements

Undergraduate degree, or relevant experience.
Project delivery experience in an IT or customer-facing environment
Process mapping and creating business requirements.
Strong commercial awareness
Numerate and able to conduct data analysis using Excel or other common tools
Relationship management experience

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Get alerts for new remote customer support jobs

A weekly email with new matches. Unsubscribe anytime.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot