Product Enablement Specialist (d/f/m)

📋 Description

• Own Intercom as DRI; lead customer support in Intercom.
• Grow self-serve; improve FinAI chatbot and Help Center.
• Track KPIs; analyze first response time, time-to-close, CSAT.
• Be enablement hub across Sales, CS, Marketing and Product.
• Partner with Product & Engineering on releases and actions.
• Join customer calls when needed.

🎯 Requirements

• Interest in product enablement and customer success
• Translate complex product changes into clear content
• Comfortable with Intercom and live calls
• Strong cross-functional collaboration
• Data-driven with KPI insights
• Remote/self-motivated

🎁 Benefits

• Remote-first culture with distributed teams
• Hybrid options in Munich
• Psychological safety and inclusive culture
• Shape a growing product enablement function