Product Enablement Specialist II – White Label Mobile App

📋 Description

• Independently manage a portfolio of White Label Mobile Apps from onboarding through launch and
• Prepare, submit, and manage apps across the Apple App Store and Google Play Store.
• Investigate and resolve Apple and Google app rejections.
• Troubleshoot developer account, build, submission, metadata, configuration, and access issues.
• Identify apps that are stuck and proactively determine the next required action.
• Handle complex customer cases and conduct troubleshooting calls when necessary.

🎯 Requirements

• Experience in SaaS, technical support, product operations, product enablement, or a similar role.
• Strong troubleshooting and analytical skills.
• Strong understanding of customer escalation management.
• Ability to independently investigate and resolve complex issues.
• Excellent written and verbal communication.
• Strong ownership and ability to manage multiple apps simultaneously.