Product Expert Intern

📋 Description

• Be the first point of contact for partners across Found and the Lottie marketplace — responding
• Be the human escalation point when our AI Agent hits something it can't solve.
• Contribute to the knowledge base across both products — write and maintain help articles and close
• Get to the root of problems — reproduce issues, dig into accounts, and hand clear, well-evidenced
• Spot patterns across tickets and feed them back to the wider team — turning real-world friction

🎯 Requirements

• You're available to convert to a permanent role — this internship has a view to permanency within 4
• You're early in your career — we don't expect formal experience, but you'll need to show us you can
• You're a genuinely strong writer — clear, warm and concise. Most of our support happens in writing
• You're technically curious — comfortable poking around a product, figuring out what's wrong, and
• You're a natural troubleshooter who enjoys getting to the bottom of a problem and doesn't give up
• You're organised and calm under a busy queue, and you take real ownership of what you're

🎁 Benefits

• Salary: £30,000 pro rata (four week internship initially)
• 26 days + bank holidays (pro rata)
• Hybrid with two core office days
• 4-week internship with a view to a permanent role immediately
• An internship with real responsibility and a clear route to a permanent role
• Tech for good that aims to build the care industry of the future and to positively impact millions