Product Implementation Specialist

📋 Description

• Meet with clients to collect requirements and understand current knowledge management challenges.
• Define problem statements and measurable goals aligned to the client's business outcomes.
• Configure and customize the KM Solution to meet individual client needs and workflows.
• Communicate with clients throughout the implementation process to obtain feedback and approvals.
• Educate clients on platform usage, features, and best practices through training sessions.
• Create client-specific implementation documents detailing all configurations and customizations

🎯 Requirements

• Bachelor's degree in Computer Science, IT, Business, or a related field — or equivalent experience.
• 2–5 years of experience in software implementation, business analysis, or client-facing technical
• Prior exposure to knowledge management, customer support, or ITSM environments is a plus.
• Any AI/ML Fundamentals certification (Google, Microsoft Azure AI, AWS, etc.) - added advantage.
• Project Management certification (PMP, CAPM, or Prince2) - added advantage.
• Certifications in platforms such as Salesforce, ServiceNow, or Zendesk - added advantage.