Product Manager

📋 Description

• Own end-to-end lifecycle of MSP/MSSP services from definition to optimization.
• Define ICPs and TCPs; segment offerings by size, vertical, and business unit.
• Ensure alignment across sales, delivery, support, and marketing.
• Build scalable, profitable, repeatable service offerings.
• Translate technical complexity into clear, sellable solutions.
• Drive AI-enabled service innovation and operational efficiency.

🎯 Requirements

• 7+ years of Product Management experience in technical services (MSP, MSSP, or similar)
• Proven success productizing complex service offerings (not just software)
• Strong experience with IT infrastructure, cloud, or cybersecurity services
• Ability to create clear, precise documentation and client-facing materials
• Experience working cross-functionally with Sales, Delivery, and Operations teams
• Bachelor's degree in Business or related field; strong English communication

🎁 Benefits

• Remote-friendly role with impact across the business.
• Shape and scale MSP/MSSP services and revenue growth.
• Collaborate across Sales, Delivery, and Support teams.
• Opportunity to apply AI-enabled delivery strategies.
• Growth and leadership opportunities in a fast-growing company.
• Build high-impact solutions with cross-functional teams.