Product Manager

📋 Description

• Drive and prioritize the roadmap for your area of Fraud & Risk. Balance fraud loss reduction
• Set the strategy for detecting and preventing fraud across the merchant lifecycle: onboarding
• Partner with data science and engineering to improve risk models, rules and decisioning. Define
• Build AI-driven automation that scales risk and chargeback operations, such as agent-assisted
• Understand needs of restaurants, guests, and internal Risk Operations analysts via customer
• Define and own success metrics such as fraud loss rates, chargeback rates, auto-approval rates, and

🎯 Requirements

• 3+ years of product management experience, ideally in fraud, risk, payments, fintech, or trust
• Working knowledge of payments ecosystem: card networks, processors, acquirers, chargebacks
• Strong analytical skills; comfortable digging into data; SQL is a strong plus; understanding of ML
• Sound judgment in weighing risk vs. friction; ability to make calls with incomplete information
• Proven ownership of a product supporting company strategy and business objectives
• Track record of working with cross-functional partners (operations, compliance, legal)

🎁 Benefits

• Competitive compensation and benefits programs
• Means to a healthy lifestyle with flexibility
• Learn more at https://careers.toasttab.com/toast-benefits