Product Manager, Digital Tech Support

📋 Description

• Operate as the Product Manager for DTS, partnering with critical business partners and
• Maintain deep expertise regarding current methods for DTS service delivery to build a clear picture
• Translate DTS feedback, customer insights, and market research into roadmaps that align customer
• Develop user/product requirements for existing and planned service solutions/software
• Partner with software engineering, interaction design engineering, human factors engineering, and
• Develop business cases for developing new features, capabilities, and service technology that

🎯 Requirements

• Minimum 5 years professional experience in product management, digital product support, digital
• Experience with product management, continuous improvement initiatives, Lean/Six Sigma, or
• Critical thinking skills, attention to detail, and experience with data-driven decision making
• Formal or informal leadership of cross-functional teams to implement/launch key initiatives
• Experience building business cases, using qualitative and quantitative data, to secure funding
• Exceptional written and verbal communication skills, with ability to develop and present impactful

🎁 Benefits

• Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity