Product Manager, Documentation Systems

📋 Description

• Own the full documentation surface, including in-product Help, implementation guides, support
• Determine what should be documented, rewritten, updated, or retired.
• Build information architecture based on customer search behavior, friction points, and support
• Define and monitor documentation metrics such as release coverage, page freshness, unsuccessful
• Design and build an AI-assisted pipeline that drafts documentation from tickets, pull requests
• Develop evaluation processes that identify inaccurate or misleading AI-generated content before it

🎯 Requirements

• 5+ years owning outcomes in product management, implementation or solutions consulting, technical
• Demonstrated experience automating your own work and building practical solutions.
• Comfortable working with Git, command-line tools, and codebases you did not write.
• Ability to build and automate without necessarily being a professional software engineer.
• Practical experience shipping a real-world solution using an LLM, including evaluating its outputs
• Direct customer-facing experience through implementation, support escalation, solution consulting

🎁 Benefits

• Remote contractor opportunity based in Canada.
• Compensation of CAD $60–$70 per hour.
• Opportunity to own documentation as a strategic product and influence how customers access product
• Hands-on opportunity to build and improve AI-assisted documentation workflows.
• Access to modern LLM tooling connected to internal systems.
• Collaboration with Product and Engineering teams across complex platform and ERP environments.