Product Manager, Documentation Systems

📋 Description

• Own our full documentation surface: in-product Help, implementation guides, support runbooks, and
• Decide what gets documented, what gets rewritten, and what gets retired.
• Build an information architecture prioritized by what customers search for and get stuck on, rather
• Define and own the metrics: documentation shipped with the release, page freshness, Help searches
• Design and build an AI-assisted pipeline that drafts documentation from our real sources of truth
• Build the evaluation process that catches the pipeline producing convincing but incorrect content

🎯 Requirements

• 5+ years owning an outcome rather than a queue: product management, implementation or solutions
• Demonstrated experience automating your own work. You are comfortable in Git, on a command line
• Practical experience shipping something real with an LLM, including how you evaluated its output
• Direct exposure to customers in difficulty, through implementation, support escalation, solution
• Ability to learn a complex product without a specification, and to remember what confused you while
• Proven ability to influence product managers and engineers you do not manage.