Product Manager, Operations

📋 Description

• Partner with Operations stakeholders across customer support, servicing, and verifications to
• Gather, document, and translate business requirements into clear product specifications, user
• Support the planning, prioritization, and execution of operational product initiatives, ensuring
• Improve contact center workflows and customer communication channels, including voice, chat, email
• Collaborate on automation and AI initiatives designed to reduce manual processes, optimize agent
• Work with cross-functional teams to track project progress, manage dependencies, troubleshoot

🎯 Requirements

• 2-4 years of Product Management experience, ideally within Financial Services, Fintech, or
• Experience with Contact Center, Customer Support, or Servicing operations.
• Strong ability to gather requirements, write product specifications, and collaborate with
• Working knowledge of SQL, data analysis, and using insights to drive business decisions.
• Experience with third-party APIs, system integrations, and operational platforms such as Genesys.
• Experience leveraging AI tools (ChatGPT, Claude, Gemini, etc.) to improve productivity, analysis

🎁 Benefits

• Competitive salary and stock option plan
• Paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives