Own the AI services API contract, the Desktop Intercept client, and integration roadmap end-to-end.
Set latency and cost budgets per service and hold the org to them.
Prioritize the integration roadmap by revenue impact and deals.
Own eval and guardrails as product with measurable success.
Write crisp one-page specs that engineers can build from.
Ensure customer voice in every spec review.

🎯 Requirements

7+ years in product in B2B SaaS; CCaaS or dev-platform exp preferred.
Own the platform behind the product: AI services, Desktop Intercept, Integrations.
Ship API contracts and end-to-end integration roadmaps with partners.
Read the market and competition; articulate a strong POV.
Prioritize reliability, privacy, and PII handling as features.
Write crisp, actionable specs for engineers and QA.

🎁 Benefits

Fully remote role with global collaboration.
Work on AI CX tools used by enterprise brands.
High-impact product with visible business outcomes.

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