Product Manager – Voice of the Customer

📋 Description

• Own the product strategy and roadmap for Clarity’s VoC platform.
• Collaborate with design, AI, and engineering to deliver features from feedback.
• Define KPIs, measure adoption and impact, and use data to guide decisions.
• Work with customers and partners to translate insights into priorities.
• Partner with marketing to position and launch VoC capabilities.
• Collaborate with AI and data science to enhance sentiment analysis and dashboards.

🎯 Requirements

• 5+ years in product management, ideally CX/analytics/SaaS.
• Strong understanding of VoC, feedback systems, and CX analytics.
• Experience with AI/ML, NLP, or data visualization products is a strong plus.
• Proven ability to turn customer insights into clear, measurable product outcomes.
• Excellent communication and stakeholder management; cross-functional.
• Bachelor’s in business, engineering, CS, or related field; MBA preferred.

🎁 Benefits

• Shape the future of AI-powered CX analytics.
• Freedom to experiment and scale a product used by thousands.
• Competitive compensation, equity, and benefits.
• Collaborative, impact-driven team that values speed and clarity.